Refund & Cancellation Policy

Because our products (flowers and cakes) are fresh and perishable, our policy is designed to balance customer satisfaction with the nature of our handcrafted items.

1. Cancellations

• Cancellations made 24 hours or more before the scheduled delivery time are eligible for a full refund or store credit.
• Cancellations made within 24 hours of delivery cannot be refunded as the flowers have already been sourced and the cake prepared.

2. Damaged or Incorrect Items

If you receive wilted flowers or a damaged cake, please contact us at 8802004527 or email us at support@saiflower.com within 2 hours of delivery.

Important: You must provide clear photographs of the damaged product and the delivery tag to be eligible for a replacement or refund.

3. Refund Processing

Approved refunds will be processed within 5–7 business days to your original payment method (Bank Account/UPI/Wallet).

4. Substitution Policy

Occasionally, substitutions of flowers or containers may be necessary due to seasonal availability. We guarantee that the "look and feel" and the value of the arrangement will remain the same or higher.